Return Policy

Exclusively Weddings is dedicated to excellence and we take pride in every order we fulfill.

If for any reason you're unhappy with your purchase, the following policies apply:

- Non-personalized items can simply be returned within 30 days for a prompt exchange or refund. Customers are responsible for shipping the product back to our facility.

- Full refunds are not issued for correctly personalized items; We suggest that customers order our invitation samples or purchase proofs of their invitations before orders ship. Call our customer service team for details 1-800-759-7666

- Any error made by Exclusively Weddings will be corrected or credited to the customer; please email images of errors to service@exclusivelyweddings.com using your order number as the subject line and provide details to verify error.

- We understand mistakes happen. Customer errors can be corrected and reshipped. We will grant a discount of 50% off of the retail value. Shipping costs cannot be discounted and additional promotions cannot be applied to correction orders. If a replacement item is not desired, the customer can only receive a 50% refund (shipping non-refundable) as personalized items cannot be restocked.

How to Return an Item

Returning an item is simple and easy.

1) Request a Customer Return Number by contacting our customer service team at (1-800-759-7666), or via email or Live Chat (M-F 8:30am-4:30pm EST). This allows us to correctly credit your account.

2) Ship your return to:

Exclusively Weddings
Returns Dept.
422 N. Chimney Rock Road
Greensboro, NC 27410

3) Please include the following:

  • Your name and address
  • Telephone number
  • A copy of your Exclusively Weddings invoice
  • The reason for the return (so that we can make ourselves better!)